m9my Privacy Policy
We respect the privacy of every player. This policy clearly explains how m9my collects, uses, stores and protects your personal information as part of our responsibility to you.
Our Commitment
Your Privacy, Our Priority
Multi-Layer Data Security
Your personal information is stored using SSL encryption and a layered security system that ensures your data cannot be easily accessed by unauthorised parties.
No Sale of Data to Third Parties
m9my does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
Full Account Control
You have the right to access, update or request deletion of your personal information at any time through our support channels, which operate 24/7.
Full Transparency
Every purpose for which data is used is clearly stated in this policy. We do not hide any information about how we handle your data.
Compliance with International Standards
m9my's data protection procedures are aligned with international data protection standards to ensure your account is managed according to industry best practices.
Policy Change Notifications
Any changes to this privacy policy will be communicated to you via a notice on our website so you are always informed of your rights and protections.
1 Introduction and Scope of This Policy
This Privacy Policy is published by m9my ("we", "platform" or "m9my") and applies to all users who register an account, browse our website at m9my.org, or use any of the services we offer. By using this platform, you agree that your personal information is processed in accordance with the terms set out in this document.
m9my operates under an international licence and is committed to ensuring the privacy of every player is taken seriously. This policy covers all activities on the website, including account registration, deposits, withdrawals, participation in games, and interactions with our support team.
2 Information We Collect
In the course of providing our services, m9my collects several categories of personal information from users. This collection is carried out directly from you or automatically through tracking technologies used on our platform.
Information you provide directly:
- Full name as it appears on your identity card (MyKad) or official document
- Active email address for communication and account verification purposes
- Mobile phone number for two-factor authentication and transaction notifications
- Date of birth for age verification — this service is only for individuals aged 21 and above
- Payment method details such as e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account, FPX information and cryptocurrency wallet addresses
- Identity verification documents when required by the KYC (Know Your Customer) process
Information collected automatically:
- IP address and general location data of your device
- Browser type, operating system and device information
- Session data including pages visited, access times and actions taken on the platform
- Cookie information and similar tracking technologies
- Transaction logs including deposit history, withdrawals and betting activity
3 Purpose of Using Personal Information
m9my uses the information collected solely for legitimate purposes related to the operation of the platform. We do not use your data for any other purpose without your prior consent.
- Account management: registering, verifying and maintaining your user account
- Financial transaction processing: verifying deposits and processing withdrawals within 30 minutes to 3 hours
- Fraud prevention: monitoring account activity to detect any suspicious access or transactions
- Legal compliance: meeting KYC, AML (Anti-Money Laundering) requirements and international licensing obligations
- Customer service: responding to enquiries and resolving issues through 24/7 support in Malay and English
- Platform improvement: analysing usage patterns to enhance the gaming experience and website functionality
- Account-related communications: sending important notifications about your account, promotions and service updates
4 Sharing and Disclosure of Information
m9my only shares users' personal information in limited circumstances and on a strong need-to-know basis. We do not sell data to any party for marketing purposes.
Parties that may receive access to your data:
- Payment service providers: including e-wallet processors, FPX gateways and recognised cryptocurrency exchanges, to enable financial transactions to be processed securely
- Gaming software providers: game session information required to ensure game integrity
- Regulatory authorities: when required by law, court order or a legitimate competent authority
- Auditors and security consultants: who are bound by strict confidentiality agreements
In all cases of data sharing, m9my ensures that appropriate data protection agreements are in place to protect your information.
5 Data Security and Protection Measures
The security of your data is m9my's top priority. We implement various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.
- 256-bit SSL/TLS encryption for all communication between your browser and our servers
- Two-factor authentication (2FA) available for all user accounts
- Continuous security monitoring 24 hours a day, 7 days a week
- Strict internal access controls — only authorised staff may access sensitive data
- Regular security audits by independent experts
- A structured incident response procedure in the event of any security breach
6 Data Retention Period
m9my retains your personal information for as long as necessary to fulfil the collection purposes stated in this policy, or to meet applicable legal and regulatory obligations.
Financial transaction records and KYC information are kept in accordance with international licensing requirements, which typically cover a minimum period of five years after account closure. When data is no longer needed, it will be securely deleted or anonymised.
7 Cookies and Tracking Technologies
The m9my website uses cookies and similar tracking technologies to improve the user experience, ensure the platform functions smoothly, and analyse usage patterns.
Types of cookies we use:
- Essential cookies: required for basic website functions such as login session verification and security
- Performance cookies: help us understand how users interact with the platform
- Functional cookies: store your preferences such as language and display settings
You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
8 Your Rights Regarding Personal Data
As an m9my user, you have the following rights regarding your personal information. You may submit a request relating to these rights to our support team at any time.
- Right of access: obtaining a copy of the personal information we hold about you
- Right to rectification: requesting correction of any information that is inaccurate or out of date
- Right to erasure: requesting deletion of your data in certain circumstances permitted by law
- Right to restriction of processing: requesting that we limit the use of your data in certain situations
- Right to object: objecting to the processing of your data for direct marketing purposes
- Right to data portability: receiving your data in a machine-readable format
To submit any request regarding your privacy rights, contact the m9my support team via 24/7 live chat on this website or by email at [email protected].
9 Protection of Minor Players' Privacy
m9my services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age limit.
If we find that personal information has been collected from someone under the age of 21, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that their child has registered on this platform are asked to contact us immediately.
10 Amendments and Updates to the Privacy Policy
m9my reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. Any significant changes will be communicated to registered users via a notice on the platform.
Continued use of m9my services after an amendment takes effect is considered acceptance of the new terms. You are encouraged to review this page from time to time to ensure you are always aware of the policy in force.
Your Trust, Our Responsibility
m9my has built a secure and transparent platform for Malaysian players. Browse our games or register your account with confidence — your information is always protected by us.
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